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  • I am a past student and I have lost my certificate, how to I get a replacement?
    Please contact us with your name, date of birth, contact details and qualification details and we can arrange to have the award reprinted. There is a cost associated with replacement certificates.
  • When is the census day?
    For eligible students electing to access a VET Student Loans, a census day is set each term; occurring no less than 20% after the term commences. To find out more please visit the VET Student Loans page.
  • Can I defer my course after I start?
    You can defer your course for 3 months max in one time period before needing to withdraw.
  • What do I do if I am struggling with my assignments?
    Please speak with your trainer for guidance/advice. If you find you are still struggling, please book an appointment with the Manager for your qualification. This can be booked at reception or by calling 1300 656 669.
  • I need hlep with my English skills, what can I do?
    One of Skills Training Australia’s sister companies, Discover English may be able to provide assistance. Please contact us on 1300 656 669 for further information.
  • What Happens if I fail a subject/unit?
    If you fail a unit you will need to repeat the unit with another group. The cost of repeating a unit will added to your fees.
  • I have changed address or my contact details, who do I tell?
    If your details change during your studies, please go to Reception and complete a ‘Change of Details’ form. All internationals students must do this within 7 days of the change occurring.
  • I am having personal issues that are affecting my studies, who can I talk to?
    For International students please speak to the Student Support Officer. For Domestic students please speak to the Manager for your qualification. Please ask at Reception or call 1300 656 669 to make an appointment.
  • How many placements are there?
    Diploma of Nursing has four placement blocks undertaken during the qualification: Aged Care, Sub Acute, Mental Health and Acute Care. For other qualifications there is one placement block with varying hours depending on the qualification.
  • How do I add a new question & answer?
    To add a new FAQ follow these steps: 1. Manage FAQs from your site dashboard or in the Editor 2. Add a new question & answer 3. Assign your FAQ to a category 4. Save and publish. You can always come back and edit your FAQs.
  • Can I insert an image, video, or GIF in my FAQ?
    Yes. To add media follow these steps: 1. Manage FAQs from your site dashboard or in the Editor 2. Create a new FAQ or edit an existing one 3. From the answer text box click on the video, image or GIF icon 4. Add media from your library and save.
  • How do I edit or remove the 'Frequently Asked Questions' title?
    You can edit the title from the FAQ 'Settings' tab in the Editor. To remove the title from your mobile app go to the 'Site & App' tab in your Owner's app and customize.
  • How do I apply?
    Domestic Students To apply, you must fill out an enquiry form via the website, or call us on 1300 656 669 and talk to one of our business development team. You will then need to attend a compulsory information session, complete the required application forms, supply supporting documentation and undertake a pre-training training review assessment. Once your application is assessed, your enrolment will be processed and you will be issued a welcome letter. Before you commence your studies you must attend the compulsory orientation. This is usually held the week before classes commence and runs for a full day. International Students Please refer to our international students page for the application process.
  • Can I get an enrolment letter?
    You will be able to obtain a letter of enrolment AFTER you have commenced your first class.
  • What I VETASSESS?
    VETASSESS is a compulsory language, literacy and numeracy test that forms part of the Pre-Training Review process to determine your suitability for your selected course and to identify any additional support you may require. If you have completed year 12 in the last 2 year you may not be required to sit VETASSESS.
  • What is an information session?
    An information session is a compulsory presentation by Skills Training Australia to provide domestic students with all the required information regarding all course information and requirements.
  • What I a USI? How do I get/find my USI?
    The USI is a reference number made up of ten numbers and letters that creates a secure online record of your recognised training and qualifications gained in Australia, from all training providers. Your training records and transcripts can be accessed online, anytime and anywhere is free and easy to create and stays with you for life. You can apply for a USI on the Australian government website https://www.usi.gov.au/ as well as find your current one if you do not remember the code. If you do not have a USI you can also apply during the application/enrolment process.
  • What is RPL (Recognition of Prior Learning)?
    RPL is Recognition of Prior Learning. You may apply for RPL. The RPL process is lengthy and robust. It involves: An initial discussion with an STA staff member. They will outline the evidence you need to provide for recognition of prior learning. You will be required to provide detailed evidence, demonstrating your competence, in the form of a portfolio of evidence. A follow up assessment session will be held with the assessor to run through your current levels of competence. Please be aware that, whilst we try to keep the RPL application process as simple as possible, it can sometimes be difficult for you to provide evidence of competence against required units. Due to the strictness of the RPL process, we are unable to provide RPL if evidence is not available.
  • How do I apply for RPL?
    During your application process you may apply for RPL. This will require an initial discussion with an STA staff member. They will outline the evidence you need to provide for recognition of prior learning. You will be required to provide detailed evidence, demonstrating your competence, in the form of a portfolio of evidence. A follow up assessment session will be held with the assessor to run through your current levels of competence. Please be aware that, whilst we try to keep the RPL application process as simple as possible, it can sometimes be difficult for you to provide evidence of competence against required units. Due to the strictness of the RPL process, we are unable to provide RPL if evidence is not available.
  • What is CT (Credit Transfer)?
    Credit Transfer is where you may be granted acknowledgement on the basis of prior studies gained through other Registered Training Organisations or Education providers such as TAFE. For example, you may have completed the same unit of competency at another institution undertaking another course; this will be recognised if the unit is the same both in terms of title and unit code number. Where Credit Transfer is being applied you must provide the unit, subject or competency information in the statement format and the original documents including the qualification and related statements of attainment must be produced.
  • How do I apply for CT?
    During the application process you may apply for CT, you will need a certified statement of attainment from your current or previous education provider for Skills Training Australia to assess credit transfer; alternatively bring in your original document and a Skills Training Australia employee may sight the award.
  • What is VSL?
    VSL stands for VET Student Loans. The VET Student Loans program is an income contingent loan offered by the Australian Government that assists eligible students pay for some or all vocational education and training (VET) diploma level or above courses. The loan is then repaid via tax after the student is earning $51,957 (2018-19 income year)
  • How do I apply for a VSL?
    If you meet the eligibility criteria, you may apply for a VSL during the application process. VSL is only available for diploma level or above courses.
  • Are there subsidised funding options for any courses?
    Skills Training Australia is approved to offer subsidised funding to Victorian eligible individuals under the Skills First Program for specific qualifications. For further information please refer to the Fees/Skills First Funding page.
  • Are payment plans available?
    Payment plans are available for all Skills Training Australia courses.
  • What is Skills Frist Funding?
    Skills First is a Victorian Government scheme that assists eligible Victorian individual’s access vocational education and training. If you are eligible, the government will contribute to the cost of your training.
  • How much ae the courses?
    Please refer to the specific course page for book lists and prices.
  • What is the difference between Skills First Funding and VET Student Loans (VSL)?
    You will receive a VSL email invitation from the eCAF- government website to allow you to confirm your enrolment online. Each term you will received a VSL fee notice 14 days before the census day; and a Commonwealth Assistance Notice within 28 days after the census day. You will also receive via email from the eCAF system a request to confirm your enrolment/progression status; this will occur three times in a calendar year for the duration of the course. You must complete the report within 14 days. Anyone who fails to reply after two consecutive prompts may be ineligible to continue accessing a VET Student Loan to pay the remainder of the course fees. Please refer to the VET Student Loans page for further information.
  • How Do I know what my fees are?
    The total cost of the course can be found on the course page. If you have credit transfer/s your fees may be adjusted; you will receive an invoice after your enrolment has been processed with the reduced fee. Please note: the credit transfer deduction only applies to full fee paying student. All students receive an invoice irrespective if they access a VET Student Loan for all or part of their course.
  • How do I Pay my fees?
    Students can pay their fees on campus at reception by eftpos or cash, or via bank electronic transfer. For Electronic transfers please refer to the account details noted on your invoice or offer letter that you received upon enrolment. When paying by bank electronic transfer please remember to put you name and student number as reference.
  • Ho do I know if my VSL application has been submitted successfully?
    You will receive a VSL email invitation from the eCAF- government website to allow you to confirm your enrolment online. Each term you will received a VSL fee notice 14 days before the census day; and a Commonwealth Assistance Notice within 28 days after the census day. You will also receive via email from the eCAF system a request to confirm your enrolment/progression status; this will occur three times in a calendar year for the duration of the course. You must complete the report within 14 days. Anyone who fails to reply after two consecutive prompts may be ineligible to continue accessing a VET Student Loan to pay the remainder of the course fees. Please refer to the VET Student Loans page for further information.
  • I am struggling to pay my fees, what do I do?
    If you are a domestic student please call 1300 656 669 or come to Reception and ask to speak to the Finance area to discuss setting up a payment plan. For international students please call 1300 656 669 or come to Reception and ask to speak to the international Student Support Officer to discuss payment options.
  • Do I have to organise placement myself?
    For Certificate III in Health Services Assistance, Diploma and Advanced Diploma of Nursing all placements are organised by the Clinical Placement Manager. For all other qualifications, placements are sourced by the student however, we can aid you in finding a suitable facility if you are not already working in the industry.
  • What documents do I need for placement?
    Prior to attending placement you are required to have a current police check and working with children’s check. Immunisation is a requirement for nursing students prior to attending placement. An immunisation record will be provided to you that you must take to your doctor and have completed.
  • When is my nursing placement?
    Diploma of Nursing placements are held after the appropriate units have been successfully completed.
  • How long is placement?
    Placements occurs in week long blocks (Monday – Friday), they can be either 2 or 3 weeks at a time depending on the placement. Aged care (3 weeks), Sub Acute (2 weeks), Mental Health (2 weeks) and Acute Care (3 weeks).
  • What hours do I attend placement?
    Each hospital is slightly different however shifts are generally AM shifts (0700-1530), PM shifts (1400-2200) and weekend shifts. There may be occasional night shifts.
  • Is there placement on the weekend?
    Some acute placements may have weekend shifts for Nursing students
  • can I do placement at my workplace?
    For nursing qualifications you cannot under any circumstance do placement at a facility you current work in.
  • How much is placement?
    Placement is included in your fees. However, If you miss placement you will then incur a further cost of $85 per missed day. If you miss or fail an entire placement you will also have this cost added onto your fees.
  • Can I choose my own placement facility?
    For Nursing qualifications, all placements are sourced by Skills Training Australia. Students are not permitted to source their own placement facilities. For all other qualifications students must source their own placements; Skills Training Australia can aid you in ensuring the facility is suitable.
  • Where will our placements be located?
    Placements are held in Metropolitan Melbourne and regional areas.
  • Will I need to pay for accommodation if I go to placement regionally?
    Yes. Accommodation and contact information will be given to you prior to placement; the cost is approximately $100 per week.
  • What happens if I fail a placement?
    If you have failed a placement you will need to repeat the entire placement at a later date. This cost will also be added onto you fees.
  • Do I need to pass all of my assignments before I go to on placement
    Yes. You are required to pass all units related to the placement before being sent on placement.
  • How do I apply as an international student?
    Contact our Head Office on 02 9224 5500 or complete an enquiry on this website Academies Australasia
  • Which courses are available for international students?
    CRICOS approved courses provided by Skills Training Australia include: Certificate III in Health Services Assistance, the Diploma of Nursing and Advanced Diploma of Nursing
  • I am struggling to pay my fees, What do I do?
    Please call 1300 656 669 or come to Reception and ask to speak to the international Student Support Officer to discuss payment options.
  • What days pf the week are my classes?
    Days of the week vary on the intake and the group you are entering. This information will be given to you by the enrolment team and on Orientation.
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